Wednesday, March 12, 2008

The Art of Listening

How important is Listening? How does it matter? What difference does it make?
I pondered.. and that led me to write this blog.

Listening is a great thing especially when it comes to interpersonal relations. Some thoughts:
  • When you listen to people, you make them feel important, you make them feel special. You encourage them to share their feelings, thoughts, sorrow. Eventually, you make good friends sooner. You see a connection established between you and the them.
  • Listening, as explained perfectly by a Interpersonal relationship skills trainer years ago to me.
L - Look Interested
I - Inquire with questions
S - Stay focused
T - Test your understanding
E - Evaluate the message
N - Neutralize your feelings

This is Active listening.
  • Looking interested makes a difference, for sure. Try listening with smiling eyes making an eye contact next time when you listen to your close ones and observe the difference. I'm not saying, listen to whatever crap the other person says without expressing your feelings or thoughts [sometimes you've to do this if you listening to your girl friend or boy friend :) ]. I'm saying whenever you listen make an attempt to look interested and not be indifferent and evaluate than being indifferent.
  • Of course, the sweetest of conversations are the ones when a listener asks questions, understands and appreciates whenever appropriate. And I recommend, testing your understanding especially when it contradicts your theory or belief.
  • Often we put so much emphasis on "Talking". We don't do that much on "Listening" whereas both are equally important.
  • How many times we'd ignored our parents, kids, friends. It does no good to relationship. Even if you're not in a position to listen for e.g. tired, make it clear and telling them that you won't be able to listen attentively is much better. And how many relationship would have been saved if the involved people actually listened?
  • I think good Listening is a great skill everyone should master along with being observant.

2 comments:

Anonymous said...

This is a good writing..suresh..
and the abbrevation for LISTEN will be a great tool for me being a Biz Analyst...

Suresh said...

kuzhalan: Thanks! yup, listening make a lot of sense in biz too, but I couldn't cover that in this one. getting motivation to write some more good stuff..