Friday, June 18, 2010

Airtel: potential tapping and abuse of personal information??!

A couple of days ago, I had a conversation with one of my relatives about a College that provides Management courses. Yesterday I got a Advertisement message about the same college that reads:

AD-

@place offers UG, PG courses in part-time and correspondence at Affordable fee. For more details call email:

What is puzzling and annoying to me is:
  • How did I suddenly get an message about the college I was talking about over phone suddenly?
  • How come I got the message just a day after I had the conversation?
  • Why do the 'Don't disturb' that I'm enabling every time whenever I received unwanted messages, never seem to be activated?
While whether the information was useful to me is secondary, it is not clear how they could get information that they think could be useful to me? Where is Privacy?

Is Airtel tapping calls (automatically/manually) and helps spammers?
If this is the case then Airtel should be held accountable for Tapping, Misuse and abuse of personal information and snopping on people. An, usually happy Airtel customer for years, I'm finding this hard to believe.

Has anyone experienced such instances before?

Note:
1. I have never heard or mentioned about the college prior to that conversation and it has no relevance to my current profession.
2. I never used to leave my phone number with websites.
3. Please feel free to pass on this information to make people aware of such abuses.

Ps. I could register a complaint with Airtel, but they could easily give excuses and might claim that this is just coincidental.

10 comments:

Sankar said...

I have heard the same from someone else earlier (Vijesh ?)

Also it could be possible that some of these advertisers who stalk people in Facebook/twitter etc. could have followed your conversation and sent you spam. Airtel may not be the one to blame but open twitter accounts and FB's complete lack of privacy.

However, it is worth an investigation.

Shankar Anand said...

I dont think it is possible to monitor all conversations that happen in the airtel network. Infrastructure/manpower needed for that would be massive.

Suresh, I think it was just coincidental. For confirmation just randomly call 4-5 friends and talk about different colleges. Lets see if you get anymore SMS :-)

Suresh said...

@sankar: I have never mentioned anything about it Facebook or twitter or any other sonet (social networking - copyright reserved :)) site.. Moreover I have heard about the name of the college only once in my lifetime and it is not a very popular college too..

I generally rate Airtel as one of the good service providers in India and hope they are not involved.

@Shankar Anand: I agree it is generally difficult to monitor all conversations, but with technology and automation the difficulties are being reduced and Ad business fetches an obsence amount of money (e.g. Google) so I think there is a slight chance..

roopa said...

My 2 cents on your 2 cents :)

Could be coincidence but happened once to me with Vodafone too. I remember thinking then that it was a weird coincidence. Reading your experience, it possibly wasn't entirely coincidental. May not be something dramatic as tapping whole conversations, which could put them into legal trouble, but it's possible that they are picking up keywords from conversations and sending related ad's. Something like what the Intelligence agencies do. Probably the technology has gotten cheap enough for commercial use now :)

Suresh said...

@roopa: yeah, true.. may not be something dramatic like tapping, sounds quite possible..

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